Business & Solution Consultancy

We work with you to understand your objectives and challenges and then provide you a solution blueprint to address the objective. Comlinx can provide consultancy services on a daily or project basis to ensure that our customers get a deep understanding of the options available to them now and in the future. A key focus of this solution discovery is to ensure that a ROI is developed for technology purchases.

Convergence

The convergence of Voice, Data and Video over IP solutions can deliver a powerful platform for companies to improve internal and external communication. In order to capitalize on convergence it is important to draw on experts to ensure that your network is ready. Critical applications such as voice and video need networks that can deliver it seamlessly and optimize bandwidth available on the network at any point in time. Comlinx can provide a range of Network Readiness Assessments that give you the peace of mind that things will work when they are meant to. By laying this strong foundation Comlinx can help you to “Virtualize” you entire network across you business to gain maximum efficiency, regardless of where you chose to work from – ie home agent, on the road, in the head office or at the branch office – in a SEAMLESS way. Comlinx understands the application as well as the foundation of data that it is resting on.

Contact Centres

Contact Centres provide the front door to your organization as an access point to communicate with your clients. Customers demand the ability to contact you through a range of mediums, including voice, fax, email, text chat and even the emergence of video. Comlinx has the skills and expertise to assist in building “Greenfield” contact center solutions, or integrating and transitioning from your existing technology to new. We work with you to understand how your organization works and how it handles communication with your customers, enabling us to maximize the efficiencies to be gained from the implementation of the technology solution. Comlinx can also offer system audits, customized reporting and training services to assist with the day to day requirements of operating a centre.

Mobility

Mobility for any companies workers provides new applications that can deliver increased productivity, cost savings, security improvements, and faster access to information that ultimately leads to better decision making. The fixed edge of the enterprise network is giving way to the 'mobile edge'—a new way of connecting users to information. The mobile edge transcends the enterprise network perimeter, appearing wherever the user needs access to information—on the campus, in a regional or branch office, at retail outlets, at home, and on the road. The mobile edge makes use of existing high-speed networks—the corporate LAN, the corporate WAN, and the Internet. It does not replace these existing networks, but deploys on top of them as a service overlay, preventing disruptive equipment changes and preserving investment. At the same time, the mobile edge permits a large-scale reduction in cost for the wired network through port consolidation, reduced equipment needs, reduced power requirements, and the elimination of move/add/change costs. Comlinx have the in- house skills to provide consultancy services, implementation and support for your enterprise mobility requirements and can work with you to define areas of your business that can benefit greatly from this.

Security

Fast-moving competitors are forcing businesses of all types to respond quickly to new market opportunities and threats. Smart companies recognize that information and technology are key assets in achieving business objectives in a dynamic world.  Comlinx can help enterprises protect and securely extend their applications with assured delivery over IP networks. Our layered approach lets customers leverage existing investments and deploy new functionality in steps as needed.

Training Services

It is critical that in order to realize the true benefit of any technology solution, that the people that are going to use it fullyunderstand it. With this goal in mind, Comlinx have created a suite of training courses, designed to empower our customers to ensure theyget the most out of their technology investment. Training is held in a “practical hands on basis” and can be customized specific to your requirements. Our focus is to cover all of henecessary users of the systems, from Administrator to Manager to day to day user.

Workforce Optimisation

Comlinx can design a solution to enable organizations to run their contact centers in a right-time, insightful and proactive manner, offering a set of advanced capabilities that provide a holistic view of contact center operations and business insight into market and customer dynamics. Business users and executives across all industries can now benefit from the synergy between the entire spectrum - quality, workforce and performance management, interaction analytics, compliance, coaching, and customer feedback.

Systems Integration

Comlinx has the technical skills and breadth of experience to take full responsibility for a complete project. We understand that it is critical to ensure that the multiple solutions that you have are able to work seamlessly together to help streamline existing processes and improve operational performance. Complete ownership with tight integration to the solutions that we propose.