The traditional call center is typically seen as rows of agents in headsets answering calls— this is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you as they want choice and want to reach you via email, IM, text, and more. It is Comlinx’s view that simply “taking” calls isn’t enough to keep customers loyal—you need to proactively reach out to your customers to build relationships, upsell new ideas, and solve problems to show value.

You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.

Comlinx can help your organization. From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective and become a profit center of your business.

Comlinx can build a solution that provides your contact centre agents with the tools they need to be more productive, whether they're working in a headquarters location, in a branch office or home office. One-touch access to functions such as conference, transfer, and supervisor assist enables agents to effectively manage both communications and agent tasks, making them more productive, responsive, and collaborative regardless of where they are working.  Contact centre agents can pre-record their greetings, ensuring that no matter how late in the day, each customer is greeted with the same enthusiastic greeting as if it were the first call of the day. We can also provision your management team with the reporting  tools they need to proactively manage how your staff are performing – real time and across historical snapshots, including recording and quality assurance tools for real time capture.

Comlinx has the skills in the areas of:

• Single site and multisite contact centre solutions
• Multimedia solutions, including single queue for voice, video, email, sms, email and web interactions
• Real time and historical reporting tools that can integrate with your back end all of business reporting.
• Home based agent solutions
• Branch video kiosk solutions to leverage your core staff expertise
• Voice recording and screen capture solutions that allow your business to meet critical compliance and storage requirements.
• Quality management solutions that allow your contact centre management to monitor and score staff interactions through simple to use web based tools.