Customer loyalty – is it time for a re-think?
Chances are, if you’ve ever attended a course about customer service, you will have been told to ‘delight’ your customers and to go beyond expectations. But what if that notion is not the whole [...]
What you can’t see CAN hurt you
Stop Attackers from Using Encrypted Traffic to Evade Your Security Defenses Given rapid adoption of the SSL encryption to protect customer and corporate data, attackers are hiding in SSL traffic. [...]
S-t-r-e-t-c-h… why elastic networks matter
A few years ago, it was common to hear vendors describe a ‘tsunami’ of data hitting data centres. While the amount of data that businesses create has continued to increase, there has been a shift [...]